I bought this high quality fuser unit and after a month it broke. The copier showed the error E000004-0002. I sent a message to the seller about this. The seller said that the 220V heating element inside the fuser burned out and that it cost me $13. I told the seller that it would be fair to send me this 220V heating element for free as compensation because the fuser only worked for a month. The seller did not agree. Consequently, I paid $214 for something that only worked for a month. So, from my point of view, I absolutely do not recommend this seller. Plus, I received the fuser with a broken hinge. Quality:very bad
Response from supplier:
Hi Sir
Good day!
Our technical team requires a video demonstration that clearly shows both the error code and the machine model number for proper diagnosis.
Can you show me video? We need see the machine model.
15 May 2025